1. Digital products

Digital products are delivered instantly upon successful payment, which limits our ability to offer refunds once a file has been downloaded. We review refund requests case by case, and will always make things right if:

• A file is corrupted, incomplete, or materially different from its description
• You were charged in error or duplicate
• You have not yet downloaded or accessed the product and request a refund within 48 hours of purchase

2. Consultation bookings

Consultation cancellations made more than 48 hours before the scheduled session are eligible for a full refund or reschedule. Cancellations within 48 hours are eligible for a reschedule but not a refund, except where LoadLink Africa needs to reschedule on our side, in which case a full refund or free reschedule is always offered.

3. How to request a refund

To request a refund, contact us at loadlinkafricamining@gmail.com or via WhatsApp at +27 67 984 9752 with your order details. We aim to respond within one business day.

4. Processing time

Approved refunds are processed to your original payment method and may take 5–10 business days to reflect, depending on your bank or card provider.