1. Digital products

Digital products are delivered instantly upon successful payment, which limits our ability to offer refunds once a file has been downloaded. We review refund requests case by case, and will always make things right if:

• A file is corrupted, incomplete, or materially different from its description
• You were charged in error or duplicate
• You have not yet downloaded or accessed the product and request a refund within 48 hours of purchase

2. How to request a refund

To request a refund, contact us at loadlinkafricamining@gmail.com or via WhatsApp at +27 67 984 9752 with your order details. We aim to respond within one business day.

3. Processing time

Approved refunds are processed to your original payment method and may take 5–10 business days to reflect, depending on your bank or card provider.