1. Information we collect

We collect information you provide directly, such as when you make a purchase, book a consultation, subscribe to our newsletter, or contact us.

• Contact details — name, email address, phone number
• Payment information, processed securely by our payment provider (we do not store full card details)
• Consultation booking details — preferred package, date, time, and any notes you share
• Communications you send us via our contact form, email, or WhatsApp
• Usage data collected automatically, such as pages visited and general device information

2. How we use your information

• To deliver digital products and process purchases
• To schedule, confirm, and support consultation bookings
• To send transactional communications (confirmations, invoices, reminders)
• To send newsletter updates, where you have opted in
• To improve our website, products, and services
• To comply with legal and regulatory obligations

3. WhatsApp communications

When you contact us via WhatsApp, your message and phone number are received through WhatsApp's platform, which is operated by Meta and subject to its own privacy practices. We use WhatsApp solely to communicate with you about your enquiry, purchase, or booking.

4. Sharing your information

We do not sell your personal information. We share information only with trusted service providers who help us operate our business — such as payment processors, email delivery services, and hosting providers — and only to the extent necessary for them to perform their services.

5. Data retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your rights

Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to certain processing. To exercise any of these rights, contact us using the details below.

7. Security

We use industry-standard measures — including encryption in transit, access controls, and regular backups — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Contact us

If you have questions about this policy or how we handle your information, contact us at loadlinkafricamining@gmail.com or via WhatsApp at +27 67 984 9752.